We accept returns on all items, no quibble and always make this process as easy and hassle free as possible.
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 28 days of receipt.
Extended Christmas Gift Returns - Order between 12th October 2012 and 25th December 2012 and you have until the 28th January to return any unwanted gifts/purchases.
Please note that we are able to offer returns on underwear and perfume, providing that your item(s) are unopened and unworn, with packaging and labels intact.
Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us through any postal service of your choice
Items should wherever possible be returned in their original packaging with any enclosed documentation and a completed Returns Form.
It is very important that when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you require.
If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability.
The item is your responsibility until it reaches us so for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged
Faulty or incorrect items sent from outside the UK. -
If you think the item you received is faulty or incorrect, please contact our customer service team by email at
or by phone on +44(0)1242 588098. We will then advise and assist you with the return.
Please include as many details as possible about the fault.
Please send your returned goods to:
Unit 4, Barnwood Point
Please allow 7 - 10 working days from our receipt of your goods, for us to process your return. Once this has been completed, you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).
After receiving the return confirmation email, please allow 7 days for exchanged goods’ shipping, or 5-10 days for a refund to be credited to your account. This timeframe is dictated by your bank or card issuer.
Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
As soon as your return has been processed by our warehouse, we'll email you to let you know. International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains 'returned goods'