|
HOW TO MAKE AN ORDER |
Browsing & Shopping
Browse the store using the department and brand links, the search box, and the what’s hot quick link at the top of the page.
When you’ve found something you like, select the desired size and click 'add to cart'. You can then keep shopping or go straight to the checkout.
Registering
You’ll need to tell us a few things about yourself as well as the address where your credit card is registered to and where you want your order delivered (if different). Don’t worry, all these details are completely secure (we use Verisign Secure Technology). At this point you’ll be given the option to choose a password and register with us, meaning we’ll have all your details next time you return.
Then, once you’ve checked all your details are correct, just enter your credit or debit card details *, press 'submit your order' and you’re done! We'll send you an email to confirm your order details.
* Cult Clothing uses the Verisign industry standard 128bit SSL (Secure Socket Layer), encrypted technology. You can see we have a VeriSign Secured Seal on our web site. In a nutshell, your credit card number is encrypted and only one pc in our office has the key to read it. The order is immediately printed and the encrypted email is deleted.
Your credit card number is NOT stored on our server or database, so even in the unlikely event that our security was ever breached your credit card number would not be compromised. |
|
|
|
SHIPPING INFORMATION |
Shipping is FREE on orders over £30, and £1.95 for all others. We use Parcel Force’s 48hr service, but please allow 3-5 days to allow for processing of your order. Orders placed after 9.30am on a Friday will not be dispatched until midday on the following Monday. If you wish to track your order online, please email a request to tracking@cult.co.uk, including your order number, and we will send you a tracking reference number which can be used at the parcel force website.
If you’re not in when your parcel is delivered, the carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel. |
|
|
|
SECURITY POLICY |
We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features: |
- Authentification – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
- Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.
- Data Integrity – this checks the data being transferred to ensure it has not been altered.
|
|
|
|
|
INTERNATIONAL ORDERS |
We welcome international orders and have recently equipped our website with a currency translator so you can view the items in 11 of the most popular currencies. To use this option please simply select your currency from the drop-down menu at the top left of each page, and all the prices throughout the site will be displayed in your chosen currency. Please be advised the translator works on exchange rates provided once daily from xe.com and should be used for guidance only; any payments made will be settled in UK Pounds and hence may vary slightly from the translated figure.
Overseas shipping costs are calculated based on the following table:
Order Value |
Europe (inc. ROI) |
Rest of World |
Up to £49.99 |
£5 |
£10 |
£50 - £99.99 |
£8 |
£15 |
£100 upwards |
£16 |
£22 |
If your country is not listed at the checkout, or you have any other enquiries, please email international@cult.co.uk and we can advise you how to proceed. Delivery should take 1-2 weeks.
|
|
|
|
DISCLAIMER |
Availability
Although we do everything in our power to ensure the content of the website is current, occasionally items may be out of stock. If any part of your order is unavailable, we will email to inform you and your card will only be debited the amount of the available items.
Colours
We do our best to accurately represent the items in our photography. However, as we have no control over our customers’ monitor settings (colours, resolution, etc.) we cannot guarantee colours will be exactly as they appear on our website. Furthermore, some of the items we sell have a ‘vintage’ or ‘distressed’ finish which commonly have some variety in production. |
|
|
|
RETURNS POLICY (INTERNET ORDERS ONLY) |
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund upon receipt and examination. If you require a different product you will need to place a new order online and return the original item for a refund. Delivery charges are non-refundable unless you have received a faulty or wrong item from us.
Due to technical processes used, it is imperative that each individual garments’ washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-control checked on each production batch prior to leaving supplier.
We will not entertain returns that have been soiled, torn or damaged due to incorrect washing.
Please return items to:
|
Cult.co.uk
Unit 60
The Runnings
Cheltenham
Glos. GL51 9NW
|
|
|
* Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
|
|
|
|
FAULTY OR WRONG ITEM |
If the item you received is faulty or is not what you originally ordered, please e-mail care@cult.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Please allow 2 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your order confirmation email was sent). After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account.
This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address.
|
|
|
|
EXCHANGE IN BRANCH |
You may exchange non-faulty items for other Cult Clothing items to the same value in any of our branches** nationwide within 14 days of receipt, but items you wish refunded must be returned to us by post to the above address. If you wish to exchange in branch, you must present your receipt, or a print-out of your order confirmation email. |
**Note: Items can NOT be exchanged in House of Fraser Superdry concessions. |
|
|
|
PART OF ORDER IS MISSING |
Regrettably mistakes can happen. If you have received your order and an item is missing, please email care@cult.co.uk quoting your order number and the missing item, and we will investigate the matter further. |
|
|
|
RETURN POSTAGE |
If you are returning a non-faulty item to us for a refund, then the cost of returning the item to us is your responsibility.
Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
If the item you received is faulty or is not what you originally ordered, please e-mail care@cult.co.uk quoting your order number, your name and address, details of the product, and details of the fault/ mistake. We will then advise on how to proceed with the return. |
|
|
|
CONTACT US |
We are pleased to hear from our customers and are always grateful for any time you spend providing us with the feedback we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback please do not hesitate to contact a member of the Cult.co.uk customer service team, who will be delighted to answer any questions you may have. |
Phone us on: 01242 588098 |
Fax us on: 01242 263132 |
| Email to: feedback@cult.co.uk |
Write to us at :
Cult.co.uk Care
Unit 60
The Runnings
Cheltenham
Glos. GL51 9NW
UK |
|
|
|
|
STORES |
Belfast 75 Royal Avenue BT1 1FE T: 028 9024 0116
Birmingham SU303 Bullring B5 4BA T: 0121 643 1051
Brighton Unit 1 North Street Quadrant BN1 3GJ T: 01273 774298
Cambridge 6-7 Bridge St CB2 1UA T: 01223 315550
Cheltenham 1 Clarence Street GL50 3JL T: 01242 250044
Edinburgh 7-9 North Bridge EH1 1SB T: 0131 556 5003
Glasgow 63-67 Queens St G1 3EN T: 0141 226 6822
Norwich 8 Swan Lane NR2 1HZ T: 01603 666269
Oxford 14-15 St Ebbes St OX1 1QQ T: 01865 250686
Reading 14-16 Oxford Road RG1 7LA T: 0118 958 4705
Superdry Boutiques:
London 24-25 Thomas Neal Centre Earlham Street Covent Garden WC2H 9LD
T: 0207 240 9437 (guys)
London 27-28 Thomas Neal Centre Earlham Street Covent Garden WC2H 9LD
T: 0207 240 2140 (girls)
Manchester Menswear Annexe House of Fraser Deansgate M60 3AU
T: 0161 832 3414 Ext.2441
|
|
|
OTHER CONTACTS |
|
|
|
|
INTERNATIONAL SIZING |
| Women |
Dress Sizes: |
| British |
8 |
10 |
12 |
14 |
| US |
4 |
6 |
8 |
10 |
| European |
36 |
38 |
40 |
42 |
|
| |
Shoe Sizes: |
| British |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
| US |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
| European |
35 |
36 |
37 |
38 |
39 |
40 |
41 |
42 |
43 |
|
| |
| |
| Men |
Jackets: |
| British |
36 " |
38 " |
40 " |
42 " |
44 " |
46 " |
| US |
36 " |
38 " |
40 " |
42 " |
44 " |
46 " |
| European |
46 |
48 |
50 |
52 |
54 |
56 |
|
| |
Trousers: |
| British |
30 " |
32 " |
34 " |
36 " |
38 " |
40 " |
| US |
30 " |
32 " |
34 " |
36 " |
38 " |
40 " |
| European |
40 |
42 |
44 |
46 |
48 |
50 |
|
| |
Shoe Sizes: |
| British |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
| US |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
| European |
38 |
39 |
40 |
41 |
42 |
43 |
44 |
45 |
46 |
|
|
|
|
|
LINKS |
|
|